Education
Learning & Development
Training
Programmes 2010
Registration Form 2010
Health Services We Fund
Primary Health Care - Learning & Development Courses
The professional development courses are available to all PHO staff
with approval from their manager.
A certificate of completion is given at the end of
a course.
To register interest
to attend one or more of these courses, PHO staff should complete the Registration Form. Remember only participants who have registered through this site and have given complete information are allowed to attend the courses. Reminders for courses with venue details are sent 10 days before.2010 Training Programmes
Click on the Course Title to view a short description of the course.
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Course
Summaries:| Length of course: | 2 days - 9am-4.30pm |
| Facilitators: | Nick Read (Training for Change) |
| Register for course |
Course
Summary: To provide skills in writing formal reports and other forms of
written communication. Thus making the process of business writing easier, more
efficient and more effective.
Participants will learn to:
· Structure reports for effective reading
· Use systematic thinking ability
· Identify current business writing trends
· Format proposals, reports projects, business cases, letters, memos, emails, faxes, meetings, minutes
· Do spelling, punctuation and grammar fix ups
· Satisfy the readers - internal and external
- Demonstrate techniques for writing quickly and effectively
| Length of course: | 1 day - 9-4.30pm |
| Facilitators: | Kiwihost, Darren Arthur |
| Venue: | Manukau Super Clinic |
| Register for course |
Course Summary:
At Counties we pride ourselves on providing quality care and this course is an extension of this in understanding how to provide quality service.
| Length of course: | 1 day - 8.30 am - 4.30 pm |
| Facilitators: | National Advanced Driver Training |
| Venue: | Pukekohe Race Track |
| Register for course | www.nationaladvanced.co.nz |
Course Summary:
This level one car control course is for staff who regularly
drive as part of their job. It consists of a mixture of
practical and classroom sessions and is suitable for all drivers
regardless of age and experience.
Bookings for this course
are taken directly by National Advanced Driving School and are
not funded by Learning & Development. A purchase
order number is required at the time of booking.
A
special discounted
fee of $275
inc GST is offered to CMDHB funded staff.
Participants will learn about:
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Tyre maintenance and effect on vehicle performance
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Emergency braking techniques, both ABS and standard brakes
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Steering and searching
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Driver position
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Skid avoidance
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Cornering skills
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Defensive driving principles and The Road Code
Vehicles are not provided for these courses - it is the responsibility of participants to arrange a car. A CMDHB pool car may be used for this course, depending on availability. Where possible please use the same model of vehicle as you would normally use at work e.g. station wagon. ( A maximum of 2 people may share a vehicle at the same course for the level 1 course. A separate vehicle is required for each participant for the level 2 course)
There is a maximum of two
people per car - we will let
you know when you book if
there are others attending
that session so that you can
share a vehicle.
This is a public course that CMDHB has negotiated places at a discounted rate. A cancellation fee of $100 will be charged to your RC code for cancellations with less than 10 working days notice. No refunds will be given.
Booking for this course is directly with National Advanced Driving School, PO Box 10, Bombay, S Auckland 2343. Phone: 09 486 4775 - nationaladvanced@xtra.co.nz - www.nationaladvanced.co.nz
| Length of course: | 1 day - 9-3.30pm |
| Facilitators: | Jade Caulfield and Vanessa Cooper |
| Venue: | Manukau SuperClinic |
| Register for course |
Course Summary:
For those who experience mental illness stigma and discrimination can be one of the biggest barriers to recovery. As healthcare workers, we often have the opportunity and the desire to combat stigma, but lack the tools to do so.
This training will empower staff to counter stigma and discrimination when they encounter it their service or community. Over the course of the day staff will examine the causes and effects of stigma and discrimination, with a special look into the effects on recovery. At the end of the day staff will create an individualized Action Plan
Participants will learn to:
Target Group
Mental Health Workers, Nurses, Kaimahi Maori, Psychologists, Key-workers, Psychiatrists, Support Workers, Occupational Therapists, Social Workers and other interested staff.
| Length of course: |
2 days - 8.30-4.30pm
3 weeks apart-Participants must complete Part A prior to attending Part B. |
| Facilitators: | Roseann Gedye (Roseann's Principles Ltd) |
| Venue: | MIT Chats, Alexander Cres, Otara |
| Register for course |
Course Summary:
Part A: Getting Your Message Across Effectively
The purpose of this course is to demonstrate an understanding of how effective communication skills enhance interpersonal relationships in the workplace.
Participants will learn to:
- List the variables influencing the communication process
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Identify
five key listening
skills
- Construct ways to “flex” to connect with the different communication styles
- Write the three steps to the assertive approach of getting one’s message across.
Part B: Working with Challenging Behaviours
This course focuses on strategies for working with distinctively challenging behaviours in the workplace. The emphasis is on maintaining a professional approach.
It will also revisit and reinforce some of the learning undertaken in Part AParticipants will learn to
:- Recognise challenging behavioural styles
- Strategise ways of handling challenging behavioural styles
- Demonstrate assertive skills and behaviours
- List ways to control the emotional aspects
- Assess conflict handling styles
- Construct steps for conflict resolution
| Length of course: | 2 Days 8.30-4.30pm (you must attend both days) |
| Facilitators: | Rosemary Hepozden (The University of Auckland |
| Venue: | University of Auckland, Tāmaki Campus |
| Register for course |
Course Summary:
Communication in today’s culturally diverse workplace can be
challenging. Misunderstanding and frustration can erupt when
the exchange of information breaks down. You send one
message but the receiver seems to hear something different –
and it’s not always easy to tell whether it’s because of the
words you use, your tone of voice, your body language or
because you’re following different conventions of spoken
English. This two-day course will equip professionals whose
first language is not English with skills to improve their
verbal communication. In a secure and relaxed environment,
you will practise how to deal successfully with challenges;
for example, hard-to-hear telephone conversations, office
‘small talk’, and those situations where you need to express
“negative” opinions clearly without creating conflict. On
completion of this course you will have gained the skills
to
communicate more confidently and fluently, in a way that
will enhance your work relationships.
Participants will learn to:
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Correctly compose and format business documents, including emails
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Use an enlarged business vocabulary
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I
English at Work: Advanced Writing Skills
| Length of course: | 2 Days - 8.30-4.30pm (you must attend both days) |
| Facilitators: | Rosemary Hepozden (The University of Auckland) |
| Venue: | University of Auckland, Tāmaki Campus |
| Register for course |
Course Summary:
Are you from a
non-English-speaking background and are finding it difficult to
master written English in a
business environment? In this
course, you will learn how to plan your writing so that your
message is clear and your tone is appropriate, as well as how to
identify and remedy common pitfalls in sentence construction,
word choice, grammar and punctuation. We will also examine ways
to “warm up” your writing so that you can avoid possible
misunderstandings and create more positive outcomes with your
business correspondence. You will complete the course feeling
more confident in your ability to produce clear, concise written
documents,
including letters, reports and emails. Suitable for
people at an upper-intermediate or higher ESOL level.
Participants will learn to:
· Utilise a range of techniques to communicate more confidently
· Identify techniques to improve workplace conversations
· Deal with challenging verbal situations
· Identify skills to contribute actively in meetings and other formal workplace situations
Essential Skills for Administrators
| Length of course: | 1 Day - 8am-4.30pm |
| Facilitators: | Robyn Bennett |
| Venue: | University of Auckland, Tāmaki Campus |
| Register for course |
Course Summary:
The
ever-changing workplace means that today's administrators have a
diverse range of tasks to do, and people to work with. This dynamic
one-day course explores the diverse role and functions of working in
an office and examines the key attributes of an excellent
administrator. Learn how to plan and manage your time effectively,
and how to get the best from the team. Through discussion,
individual and group tasks you will identify the principles of good
business writing, the communication skills required in the
workplace, and tactics for better management of time and stress. By
the end of the course you will be well equipped with the skills and
knowledge to be a successful office administrator.
Learning Outcomes:
On completion of the course learners will be able to identify
primary responsibilities, priorities and attributes of office
support staff; recognise what causes stress and identify ways to
handle and prevent stress; identify techniques to be a better
time manager; identify different personalities in the team and
how to get what you need; identify good communication skills
required in the office environment - assertiveness, conflict,
interpersonal, multi cultural; effective use of workflow
organisation; identify principles of good business writing,
including e-mail etiquette; recognise the process for managing
successful events; identify the 10 critical strategies for
career development.
Health and Safety Rep 1 Training
| Length of course | 9am - 4.30pm | |
| Facilitators | NZ Council of Trade Union (CTU) Trainer | |
| Venue | Manukau Superclinic | |
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This two day training is offered by the CMDHB Occupational Health & Safety Service to prepare staff to assume the role of a Health & Safety Representative.
This role serves to represent and inform colleagues in their own work area/department on health and safety issues specifically related to their work environment.
Health and Safety Rep 2 Training
| Length of course | 9am - 4.30pm | |
| Facilitators | NZ Council of Trade Union (CTU) Trainer | |
| Venue | Manukau Superclinic | |
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This two day training is offered by the CMDHB Occupational Health & Safety Service to prepare staff to assume the role of a Health & Safety Representative.
This role serves to represent and inform colleagues in their own work area/department on health and safety issues specifically related to their work environment.
Managing Cultural Diversity
Length of course:
4.0 hours, 8.30-12.30pm or 12.30-4.30pm
Facilitators:
Sandy Millar (Learning & Development)
Venue:
CTEC or Lecture
Theatre, all at MMH
Register for course
This is a half day introductory workshop custom designed for CMDHB addressing some of the issues and complexities surrounding managing staff from culturally diverse backgrounds.
This course will provide opportunities for increased awareness and discussion on strategies for more effective communication with and within our wide community of cultures.
This course is also a compulsory part of management orientation.
Course Summary: This introductory module
provides an opportunity for participants to share Pacific culture
and values with an emphasis on how these influence Pacific people’s
views of health and wellness. Participants gain an
understanding of the Pacific people’s holistic world view and how
intercultural communication can impact on the quality of service
delivery. Participants will
learn to Demonstrate respect for
Pacific values and world
views in establishing
relationships with
Pacific clients within a health setting.
Build
rapport and communicate
effectively with Pacific
clients to establish and
maintain relationships
to encourage better
health outcomes.
Post Grade
Certificate Clinical Supervision & Teaching
Post Grade Certificate Clinical Supervision & Teaching is
designed for health professionals working in a range of health
care settings, both in the hospital and the community.
2010 is the last year that this course will be co-ordinated by
CMDHB Learning & Development, however the facilitator, Dale
Sheehan can be contacted directly for enrolments beyond this
date.
Dale.sheehan@canterbury.ac.nz
and
on 027 5999280
Participants on this course
must fulfil the following criteria:
Have reasonable proficiency in the technical
aspects of using PowerPoint
Have an upcoming presentation to prepare
or
Deliver presentations a minimum of 3 times per
year This course will help you
gain the confidence and skills to engage and interest your audience,
and deliver your message with impact. The course covers the entire
process from planning to presentation, with tips and tricks
Presentation
criteria e.g. relevance, aims, methods, results, learnings/findings) How to use
PowerPoint effectively as a delivery aid Best
practice for preparing & delivery of presentations Skill in the
question and answer process To
consciously manage time constraints
How to build confidence in presenting
How to engage with
their audience to create interest and credibility
Course
Summary:
Accurately recording the minutes and
action points of business meetings is an
integral part of ensuring the smooth
functioning of any organisation. This
one-day course is designed to help you
to understand the different methods of
recording minutes and to select the
appropriate one for your purposes. You
will develop techniques
Participants will learn to:
Record meeting minutes more
efficiently and effectively
Identify different methods of
recording minutes
Determine what type of minutes to
take
Learn how to establish meeting
procedures, formulate agendas and
use action point lists
Length of course:
1 day - 9am-4.30pm
Facilitators:
Maika Veikune and Anne
Fitisemanu, Pacific Health
Venue:
Manukau Superclinic
Register for course
Length of course:
2 days -
8.30am-4.30pm (You must attend both days)
Facilitators:
Denise Overend-Clarke (The Effect)
Venue:
MIT Business School, Highbrook
and Support Bldg, Room 253,
Middlemore Hospital
Register for course
Eligibility
to
improve your ability to prepare, produce and deliver professional
presentations. An interactive session with opportunity to practise
and receive feedback.Participants will learn:
Length of course:
1
day - 8.30am-4.30pm
Facilitators:
Robyn Bennett (The University of Auckland)
Venue:
University of Auckland,
Tāmaki Campus
Register for course
to enable you to
make meeting minutes shorter, yet more
effective. You will learn how to
establish meeting procedures, formulate
agendas and use action point lists. At
the conclusion of the course, you will
take away a set of principles for
recording minutes, documenting the
action points of a meeting and have full
understanding
of the meeting process.
How to Plan and Run Your Project (A Project Management Programme)
| Length of course: | 2 Days 9-4.30pm (you must attend both days) |
| Facilitators: | Victor Main and Geof Richardson (Eight Associates Ltd) |
| Venue: | BIZMEETING |
| Register for course |
This training programme is
practical and focuses on what works within the CMDHB
environment.
It is divided int6o 2 parts over 2 days.
Day 1 – covers the thinking and
planning needed to run a successful project
Day 2 – covers the tools that CMDHB has that you can use
for your project
(on this day, you will gain extra benefit by bringing a laptop
computer)
What you can expect to learn
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How to define the purpose and objectives of a project
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How to develop an easy-to-follow project plan
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The steps and practices to successfully complete a project
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How to handle typical challenges and evaluate a project
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What software and tools CMDHB has available for your project
Before enrolling, please read the criteria below
To get the most benefit from this programme, you need to
have a real
work-place project that you can apply this information to.
So ideally you should:
- be currently involved in some way with a project at work, or about to take part in a project
- have a basic working knowledge of Microsoft Word, XL and email
| Length of course: | 1 day - 9am-4.30pm (you must be prepared to complete the post work) |
| Facilitators: | Nick Read (Training for Change) |
| Venue: | Manukau Super Clinic or Support Bld, Room 253 level 2 |
| Register for course |
Course Summary:
This module provides participants with the skills to rapidly and accurately assimilate written material. The programme will enable you to double your reading speed with increased (or no reduction) in comprehension.
Participants will learn to:
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Understand how you are reading now and why you are locked into these slow speeds
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Understanding what the brain is doing when we are reading
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Understand the implications for us as writers - how do we make it easier for others to rapidly read our documents?
Participants
receive two reading
comprehension exercises
during the weeks after the
workshop. This enables
you
to quickly practise the
skills again and test your
reading
speed.
| Length of course: | 2 hours (10.00am - 12.00pm) or (2pm - 4pm |
| Facilitators: | Courtney Rouse, Smokefree Team |
| Venue: | CTEC, Middlemore |
| Register for course |
|
Course Summary: Smoking is the number one modifiable cause of death and
disease worldwide. With more than 88,000 people This training will give you
the practical skills that you need to address smoking with your
patients. You will feel confident helping patients to
manage their cravings while in
hospital and will know what options
are available for those wanting
ongoing support. There is an
emphasis on understanding and
offering nicotine replacement
At the end of this short course you can choose to complete a brief assessment, which will qualify you to provide subsidy cards ('Quit Cards") for nicotine replacement therapy. Participants will learn to: · Ways to effectively support patients who smoke · Understand and offer nicotine replacement therapy (patches, gum and lozenges)
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Working with Cultural Diversity
| Length of course: | 3.5 hours (9.00 am - 12.30pm) |
| Facilitators: | Arlene Nicholson (Learning & Development) |
| Venue: | CTEC or O&G Room - Level 3 or Support Bld Room 252 Level 2 all at MMH |
| Register for course |
Course Summary:
Providing quality of care in a culturally diverse workplace can create challenges for staff.
People with different cultures may have their own ways of doing things, have specific beliefs or may find understanding the language difficult.
This short workshop is designed to help staff identify some barriers that get in the way from effectively communicating with each other and offer some tips on how to minimise these barriers.
| Length of course: | 8.30am to 12.30pm |
| Facilitators: | Various CMDHB |
| Venue: | MIT Chats |
| Register for course |
of employment. CMDHB Welcome introduces staff to CMDHB's Vision and Values strategies and its community of people. You will also be introduced to those procedures and systems especially important to the new employee.
Published: 06-Sep-2010 | Website enquiries: Course Co-ordinator